Terms and Conditions

Shipping & Delivery

UK Deliveries

Standard Delivery
1st Class Royal Mail Delivery (2-3 working days) FREE
EU Delivery
AirSure / International Signed for Service £9.00
Rest of the World
International Signed for Service £15

For more information on delivery please visit our Customer Service Page

 

Once you have placed an order with Made we will do our utmost to ensure your item arrives as quickly as possible.

All orders placed after 3 p.m will be sent out next working day.

Important Notice regarding deliveries over the Christmas and New Year Holiday Period

Deliveries for all orders placed on the 19th December up until the 4th January inclusive, will commence from the 5th January 2018 onwards

Happy Holidays! Love from MADE x

We offer a choice of two services for UK addresses:

  • Standard Standard delivery services uses 1st Class Royal Mail (signed for) This service is free on all orders that are sent within the UK. You should receive your order within 2-3 days.

  • Guaranteed Next Day (£6.00) delivery service uses Royal Mail Special Delivery and will be despatched the same day for delivery the following morning for orders received before midday* (weekdays only). Where orders are placed at a weekend or on a bank holiday, they will be treated as if received the morning of the next working day.
  • EU Delivery uses Royal Mail International Service (signed for). This service aims to be deliver within 3 days from leaving the UK, with a maximum of 20 days. 
  • Rest of the World uses Royal Mail International Service (signed for). This service aims to be deliver within 5 days from leaving the UK, with a maximum of 24 days. 

*Please note that all orders will require a signature on delivery unless specified directly to us, please phone us on 0121 236 0070 if you need help with this.

International Deliveries

Europe

Order ValuePostal ChargeService
Up to £200 £9.00 *Royal Mail - Airsure/International Recorded Delivery
£200 and Over Free *Royal Mail - Airsure/International Recorded Delivery

Orders received before 12 noon the same day (Monday - Friday) will be despatched the same day. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day.

*This service requires a signature to be given on receipt delivery.

We are unable to accept orders where full address information has not been supplied. All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.

North America

Order ValuePostal Charge Service
Up to £200 £11.00 Royal Mail - Airsure/International Recorded Delivery
£200 and Over Free Royal Mail - Airsure/International Recorded Delivery

Orders received before 12 noon the same day (Monday - Friday) will be despatched the same day. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day.

This service requires a signature to be given on receipt delivery.

We are unable to accept orders where full address information has not been supplied. All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.

Rest of the World

Order ValuePostal Charge Service
Up to £200 £15.00 Royal Mail - Airsure/International Recorded Delivery
£200 and Over Free Royal Mail - Airsure/International Recorded Delivery

Orders received before 12 noon the same day (Monday - Friday) will be despatched the same day. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day.

This service requires a signature to be given on receipt delivery.

We are unable to accept orders where full address information has not been supplied.

All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.

Customs Information

When ordering goods from Made for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Made, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of the contents of your order by product type. For instance, orders containing Jewellery will generally be listed in a way similar to the following example: Brass Handicrafts - £32 or Brass Necklace - £28

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.

If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Caring for your Made

Every piece of Made has been lovingly handcrafted in Kenya by talented Artisans. Caring for your jewellery properly means that it will look great every time you wear it.

How to look after your brass jewellery:

Brass has become our signature here at Made. Bold and beautiful, brass is durable and diverse - and in plentiful supply here in Kenya.

Brass will tarnish with wear so it's important you clean it regularly to keep it looking as good as new. For those of you who don't have any Brass cleaner to hand, here are some handy tips on how to clean your Made.

- Brass does not like to get wet so keep it away from water.

- Rub with a jewellery cloth if the brass is becoming tarnished. Soap and water and a soft brush will help shine up your brass jewellery, air dry well afterwards.

- Lemon juice can be used to clean your brass jewellery. Rinse clean with warm water before leaving to air dry and buffing to shine.

- Using a toothbrush to clean crevices is an easy cheap way to keep your brass pieces clean. 

How to look after your silver jewellery:

Silver naturally tarnishes over time with exposure to air and the environment. Additionally lotions, perfumes, bleach and chlorine all have adverse effects on the quality and look of any silver.

In order to ensure that tarnishing doesn’t spoil your silver jewellery, it is important to follow a few simple steps;

- Apply any scents and lotions before you put it on

- Avoid wearing pieces when doing sport or washing up.

- We advise that you keep your jewellery in the pouch it came in to avoid the risk of tarnishing.

- Wash with warm water, not hot. Dilute dish soap in a sink full of warm water before adding the silver plated items to avoid dark spots from concentrated dish detergent.

Privacy & Security

By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

A Contract between the customer and Made for the sale of our products will only exist once an order has been accepted, processed and despatched ( at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.

Made reserve the right to cancel any order at any time providing no payment has been taken.

Prices and availability of goods is subject to change without notice.

Restrictions on Use of Material

This site is owned and operated by Made. No material from Made may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Made copyright and other proprietary rights. For purposes of this Agreement, the use of any such material on any other Web site or networked computer environment is prohibited.

Disclaimer

The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Made disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.Made does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Made does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Made) assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall Made be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Made or unauthorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Madetotal liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for accessing this site.

Privacy Policy

Privacy policy effective from 25th May 2018

This Privacy Policy aims to give you information on how we collect and process your personal data.

Maintaining the security of your data is a priority here at MADE UK , and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times.
MADE UK is also dedicated to being transparent about what data we collect about you and how we use it. When it comes to quality, it's all about the detail. We believe the most important details, though, are yours - and to keep the information you share with us as safe as possible, we've updated our privacy policy in line with the requirements set out by the General Data Protection Regulation. 

We will only ever use the details you share with us to help make your shopping experience the best it can be, and nothing else. 

You can find more information on how we use your personal information on our website.

MADE UK (referred to here on in as 'we or us' are the primary data controller for the purposes of this website and our registered office is located at Primrose Hill Workshops, 77b King Henry’s Road, London, NW3 3QU.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. 

We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.

Scope

This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any MADE UK web or mobile view where this Privacy Policy appears.

By navigating to MADE UK and by transacting you are agreeing to the terms of this Privacy Policy.

MADE UK is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.

MADE UK may transfer your personal information outside of the European Economic Area to authorised third parties. Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Cookies

We collect, process and retain personal information from you and any devices you may use when you navigate to a MADE UK web or mobile view, by transacting and otherwise interacting with us.

Use

We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our site, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.

We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.

We process personal data relating to your interaction (transactions, site visits) with MADE UK to enable us to personalise your experience with MADE UK. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

We use and retain your personal information to provide, improve and personalise our service to:

Offer you site content that includes items and services that you may like and to keep track of your basket

Customize, measure and improve our services

Provide other services requested by you as described when we collect the information

Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone or social media in order to inform you of account activity, delivery fulfilment and marketing related activity.

We use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This will involve the machine learning based statistical analysis which permits the identification of buying patterns which allow us to further personalise your experience.

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.

Your Rights

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

Managing Preferences

You can manage your preferences by emailing us at info enquires@made.uk.com

Disclosure & Security

We may disclose your personal information to authorised third parties if necessary to do so for the fulfilment of your order. We do not disclose your personal information to third parties for marketing purposes.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:

Payment providers to facilitate purchases

Fulfilment providers to facilitate order management, packaging and delivery

 

We do not disclose your personal information to third parties for marketing purposes.

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Questions

If you have a question about this Privacy Policy, please contact: enquiries@made.uk.com or MADE UK, Primrose Hill Workshops, 77b King Henry’s Road, London, NW3 3QU.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).

Returns & Replacements

We hope that you are happy with all of your purchases with us. If you're not, please return the product to Made following the instructions below, and we'll exchange or refund it - no questions asked. (Please see below for products excluded from this policy).

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt of the goods. This includes any delivery charge incurred during the initial transaction, at present Made are unable to provide a refund for charges incurred for returning your unwanted goods unless they are faulty and/or not as described.

There are some goods that are not included in the Distance Selling Regulations and these items have been listed below.

See information on Distance Selling Regulations Here.

Condition of returns

It's important that returned items are in the same condition as received, so please take reasonable care of them and keep all packaging intact. We ask that all items are returned to us within 14 days of receipt (or 7 days of notification) - any items that are returned outside of this 14 day period will no longer be eligible for a refund.

See information on Distance Selling Regulations Here.

Delivery charges

As specified above, under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your goods provided you return the full order within the alloted 14 day period. This includes any delivery charge incurred during the intial transaction, at present Made are unable to provide a refund for charges incurred for returning your unwanted goods unless they are faulty and/or not as described.

Please ensure all proof of postage is retained until your returns have been succesfully recieved.

Products we're unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on:

  • Earrings

This does not affect your statutory rights.

Faulty Item

If the item you received is faulty, please contact us (enquiries@made.uk.com) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact us (enquiries@made.uk.com) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Our returns policy does not affect your statutory rights.

*Note: All items must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Returns Procedure

Please email a request (enquiries@made.uk.com) for refund/exchange within 7 days of recieving your goods. There is no need to await reply, simply place a copy of your email in with your returns package as proof of notification.

Using the address label provided please return the goods using a recorded delivery service and retain all certification of posting. For those who choose not to use the label provided the address for returned product is -: Unit B Primrose Hill Workshops, 77 King Henrys Road, London, NW3 3QU

Ordering

If you have any problems using this site please do not hesitate to contact a member of staff . Our contact email address is enquiries@made.uk.com and our contact telephone number is +44 (0)207-449-1930. Our office support opening hours are Monday-Friday, 9:30 - 5:30. If you need to contact us by phone outside of these hours please email on the above address stating your name, contact telephone number and a brief summary of your query and a member of staff will get back to you ASAP.

Our e-shop does not support Internet Explorer 6. Customers using Internet Explorer 6 to purchase goods from our site, will not be able to reach the payment pages. To avoid any frustration, you can upgrade to an later version of Internet Explorer, or use alternative browser options such as Firefox or Chrome.

Payment, Pricing & Promotions

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies